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Policy Agreement
Pet Sitting Agreement PET SITTING AGREEMENT This agreement is made between Fetch! Pet Care (hereinafter referred to as “FETCH!”) and Releaser/Indemnitor (hereinafter referred to as “Owner”). PET CARE REQUIREMENTS For and in consideration of a set fee to Owner as specified in FETCH!'s Service Order, FETCH! agrees to provide care for the pets specified in such Service Order. This work can include, but is not limited to, the following: pet care, watering plants as necessary, collecting mail/paper, rotating lights and blinds, and medications as noted on FETCH!'s Service Order. Owner will provide all food and supplies. FETCH! reserves the right to purchase additional food and/or supplies for pet(s) if needed. Owner agrees to reimburse FETCH! for said additional food and/or supplies. A client must be sure that their pet will allow a FETCH! employee into the home while they are not there, or FETCH! cannot accept the pet sitting assignment. Being able to enter the home safely when the clients are away is a condition of our pet sitting service. It is understood and agreed between Owner and FETCH! that this agreement contemplates that Owner will be in need of FETCH!'s services from time to time in the future, and it is further understood and agreed that the obligations and covenants contained herein shall apply to each provision of services in the future, without the need of entering into another agreement, unless altered in writing and signed by the parties herein. Owner will be notified of any price changes prior to new bookings. If a pet has a history of biting or other aggressive behavior, FETCH! reserves the right to refuse service. Bites must be reported to the local authorities as required by law. KEYS AND ACCESS It is also hereby agreed that FETCH! will retain keys and any necessary access codes, reasonably secured, to Owner's property until such time as Owner wishes the return of said keys and access codes. Keys will ONLY be returned in person to Owner, to Owner's authorized representative, or by mail. FETCH! will not “leave” the key at the last visit of a session. Keys kept on file with FETCH! are kept in a reasonably secure location. It is the practice of FETCH! that nothing more than pet names and coding is attached to Owner keys. FETCH! requires 2 sets of keys be provided for clients who receive services on a weekly basis. EMERGENCIES In the event of an emergency involving the health of any pet being cared for by FETCH!, Owner hereby authorizes FETCH! to obtain such emergency veterinarian care as FETCH! may deem necessary in FETCH!'s discretion. FETCH! will attempt to have said care provided by the veterinarian specified by Owner. Owner further authorizes FETCH! to incur veterinarian costs in the name of Owner. Owner agrees to indemnify and hold harmless FETCH! from any liability arising from such veterinary care or charges. Owner shall pay any costs related to this service. Unless specified in writing, Owner warrants that its pet(s) are currently in good health with all of their shots and vaccinations up to date. The client also agrees to indemnify and hold harmless FETCH! in the event of a claim by any person injured, or claiming injury to their animal by the pet. The client also agrees that it is their responsibility to notify FETCH! of any pet that has caused an injury to any human or other animal. In the event of inclement weather, natural disaster, or national or other unanticipated emergency, FETCH! is entrusted to use best judgment in caring for pet(s), plant(s), personal property and home. Owner agrees to hold FETCH! harmless for damages or liabilities related to any such decisions it makes in its discretion to provide care for affected pets, plants or homes under such circumstances. LIMITATION OF FETCH! LIABILITY As further consideration for the services rendered, Owner agrees to waive and release FETCH! and/or the owner and employees from any claim for injury, loss, and/or death of Owner's pet(s) and from any claim for loss and/or damage to Owner's property including, but not limited to, that caused by Owner's pet(s). FETCH! liability will be limited to FETCH!'s maximum insurance coverage. Owner agrees to be responsible for any claim for injury, loss, and/or death of representative of FETCH! caused by Owner's pet(s) and/or Owner's property. Owner agrees to be responsible for any damages done at home of any FETCH! representative by Owner's pets at time of boarding, day or evening care. All pets should have a collar around their neck with a visible identification tag attached. It is the responsibility of the Owner to inspect gates, fences, latches, etc. to be sure they are in proper working order and there are no outlets for pets to escape. THIRD PARTIES Owner agrees that no other person(s), including Owner's friends, family members and other third party contractors, shall have access to Owner's pet(s) and/or property during the dates of service except FETCH! and their representatives. Persons that need to be on the property, will be listed on FETCH!'s Service Order prior to Owner's departure. FETCH! will not be liable for any claim of injury, death, damage or loss to Owner's pet(s) or property if any third parties are on Owner's premises during the term of FETCH!'s pet care assignment. Owner must sign a waiver of liability for any third party exceptions. FETCH! FEES AND CHARGES Pet and home care fees will be incurred by Owner and will be charged by FETCH! to Owner's VISA or MASTERCARD credit/debit card. FETCH! processes billing twice each month of said care as listed on the Service Order. Service Orders concluded on or before the 15th will be processed on the 15th of the month. Service Orders which span the entire month or which have service after the 15th will be processed on the last day of the month. All normal/regular fees and/or additional fees will apply whenever a FETCH! employee enters the home and attempts to provide pet sitting services, whether the pet complies or not. FETCH! cannot provide free or discounted visits for pet sitting if the pet's behavior prohibits FETCH! from performing the agreed-upon duties. A interest of 10% of the Service Order may be incurred if amount owed is not received by FETCH! within 30 days of the end of the service month. If amount owed reaches 90 days past the end of the service month FETCH! may seek the use of a collections agency. Owner agrees to reimburse FETCH! the fees of any collections agency which may be based on a percentage at a maximum of 33% of the debt, and all costs, and expenses, including reasonable attorneys' fees FETCH! Incurs in such collection efforts. A cancellation charge of 25% of assignment will be applied for non-holiday assignments cancelled less than 48 hours of assignment starting date. There will be an additional early morning/late-night charge of $5.00 for requested visits before 8AM or after 8PM. There is also a $5.00 charge for services booked with less than 24 hour notice. There will be a $15 fee charged if FETCH! must pick up or drop off Owner keys at a time other than the pet sitting consultation. Any claim of dissatisfaction with service and/or request for refund must be done within 15 days of service date. Refunds will be determined at the sole discretion of FETCH! and shall be reasonable within the scope of the total cost indicated in the Service Order. It is hereby understood that FETCH! will charge the credit/debit card for pet sitting fees and incurred charges. It is also understood that all fees paid are non-refundable. A cancellation fee equal to 50% requested service items will be charged for all Holiday cancellations within one week of scheduled start time. A deposit may also be required to hold holiday reservations. Owner is responsible for FETCH!'s attorney's costs for any legal action necessary for enforcement of this agreement. TERMINATION OF FETCH! SERVICES Owners accepting a discount for recurring monthly services agree to provide at least one week's notice to the end of such services. A cancellation fee equal to one week's service fee will be applied for recurring services cancelled less than one week prior to the end of such services. FETCH! reserves the right to terminate all services to a client if FETCH! is unable to provide normal pet sitting duties due to the pet's behavior. The client will be given a reasonable amount of time to make other arrangements for their pet. Pet behaviors that could result in termination of FETCH! services: unprovoked threatening actions such as growling, baring of teeth, snarling, lunging, use of nails and claws to scratch employee, nipping, biting, refusal to comply with normal pet care routine [leave kennel, leash up, etc.], and any other menacing behavior that could result in serious physical harm to a FETCH! employee. MISCELLANEOUS PROVISIONS This Agreement contains the entire Agreement and understanding between the parties hereto and hereby suspends any prior or oral agreements, representations and warranties between them respecting the subject matter hereof. This Agreement may be amended only in writing and signed by both Parties. If any term, provision, covenant or condition of this Agreement, or the application thereof to any person, place or circumstance, shall be held invalid, unenforceable or void, the remainder of this Agreement and such terms, provision, covenant or condition as applied to other persons, places and circumstances shall remain in full force and effect. The headings and captions of this Agreement are provided for convenience only and are intended to have no effect in construing or interpreting this Agreement.
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